INFORMATION WE COLLECT
When you interact with us through the Service, we may collect personal information from and about you. You may interact with us directly, such as when you sign up for a Bamboo account through the Site or App, as well as indirectly, such as when you sign up for a Bamboo account through our Platform operated by one of our Rewards Providers. When you make a purchase or otherwise interact with one of our Rewards Providers, we may also collect transactional information from you.
INFORMATION YOU PROVIDE
We collect personal information from you when you voluntarily provide it, such as when you register for access to the Service and create an account, use certain aspects of the Service, contact us with inquiries or respond to one of our surveys. For example, we may collect your name, phone number, email address, birthdate, and the messages you send or receive through the Service.
INFORMATION AUTOMATICALLY COLLECTED
We collect transactional information automatically when you transact with one of our Rewards Providers. Transactional information may include details from your receipt (e.g., subtotal, total, and tip amount), payment card used, name associated with the payment card, billing address, and order ticket data (e.g., items purchased and their purchase price) from point of sale printers and devices (“Terminals”) used by Rewards Providers.
When you interact with the Service, we also may use various technologies, including cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, or other tracking technologies, to automatically collect certain general user data and information, including
INFORMATION COLLECTED ABOUT REWARDS PROVIDERS AND THEIR PERSONNEL
We may collect personal data directly from Rewards Providers (including prospective customers) about themselves and their personnel. We may collect information from these parties in a variety of contexts, such as when completing one of our online forms, making an application for our Service, interacting with us on social media, or corresponding with us. The types of information we obtain in these contexts include:
A. Contact information of the Rewards Providers and their personnel who interact with us, such as name, job title, address, telephone number, and email address.
B. Profile information, such as username and password that Rewards Providers may establish on the Service, along with any other information that Rewards Providers enter into their account profile.
C. Feedback and correspondence, such as information Rewards Providers provide when they request information from us, receive customer support, or otherwise correspond with us, including by interacting with our Service.
D. Financial account information, such as payment card or bank account details, as well as their billing address.
E. Information about Rewards Providers, such as their name, location where a transaction occurred, and information about transactions processed by the Rewards Providers, including transaction volume, velocity, amounts, types of goods or services sold, and chargeback ratios.
F. Information related to Rewards Providers’ use of the Service, such as account information, spending thresholds, spending activity and patterns, and information about the transactions we process.
G. Information about Rewards Providers’ personnel and their interaction with the Service.
H. Marketing information, such as Rewards Providers’ preferences for receiving marketing communications, merchant surveys, and details about how they engage with our marketing communications.
TRACKING OPTIONS AND CALIFORNIA DO NOT TRACK DISCLOSURES
Our cookies and other tracking technologies help provide additional functionality to the Service and help us analyze Service usage more accurately. For instance, our Service may set a cookie on your browser that saves your login credentials. You can set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain Service features. Please refer to your web browser’s or operating system’s website or
“Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
Our system may not respond to Do Not Track requests or headers from some or all browsers
HOW INFORMATION IS USED
Bamboo uses transactional data to facilitate your transactions with Rewards Providers. If you are a Bamboo accountholder, transactional data will be used by Rewards Providers to automatically award you rewards points and/or to provide you with other offers that may be of interest to you. We may also remove your personal information from transactional data and aggregate it with other anonymous data, pool and/or combine aggregated data with other information, and share aggregated data with Rewards Providers, affiliates, service providers,
agents and business partners. Bamboo may also disclose de-identified, aggregated data to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. Bamboo and its subsidiaries and affiliates (the “Related Companies”) may use data collected automatically through your use of the Service to analyze, improve, support and operate the Service,
to help us improve the content and functionality of the Service, to better understand our users, for distribution in general benchmarking data and industry and/or other usage and demographic reports, and other business purposes.
Bamboo may also use the personal information collected from and about you through the Service to improve the Service. Bamboo and its Related Companies may use this information to contact you in the future to tell you about services we believe will be of interest to you. Bamboo may also use your information in other ways, with your consent or as disclosed to you at the time of collection.
We will retain your personal data for the duration of your involvement/engagement with us and for as long as reasonably necessary afterwards based on the need to satisfy a legal, regulatory, accounting, or reporting requirement.
We may collect personal data directly from Rewards Providers (including prospective customers) about themselves and their personnel. We may collect information f
Bamboo is not in the business of selling your personal information. We consider personal information to be a vital part of our relationship with you.
There are, however, certain circumstances in which we may share your information for a business or commercial purpose with certain service providers or partners, or where you may share your information with third parties, as set forth below:
A. Rewards Providers: To the extent you have obtained or redeemed a reward offered by a Rewards Provider, added a Rewards Provider as a membership to your account, made a purchase at or through a Rewards Provider, or otherwise participated in any other activity sponsored or offered on behalf of the Rewards Provider, we may provide your personal and transactional information to such Rewards Providers (a) for the Rewards Provider to redeem and validate your reward, send you customized offers, troubleshoot redemption, combat fraud and otherwise communicate with you; (b) as part of legal proceedings affecting Bamboo or the Rewards Provider; or (c) to send you marketing information or otherwise facilitate a direct relationship between the Rewards Provider and you.
D. Agents, Consultants, and Service Providers: Bamboo, like many businesses, sometimes hires agents or service providers to perform certain business-related functions. Examples of such functions include maintaining databases, sending emails and SMS messages, offering and developing certain features of the Service, and performing maintenance and security. When we employ an agent or service provider to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
E. Legal Requirements: Bamboo may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or assist government enforcement agencies, (ii) protect and defend the rights or property of Bamboo, Rewards Providers, or our users, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, (iv) protect against legal liability; (v) protect Rewards Providers from fraudulent, abusive, or unlawful uses; or (vi) protect the security or integrity of the Service.
F. Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their or our marketing or analytics uses, and as described in the “HOW INFORMATION IS USED” section above.
YOUR CHOICES AND OPT-OUTS
The Service will automatically send you SMS messages with updates and other information. You may stop receiving SMS messages by replying STOP in response to any received SMS message. You may also opt-out of receiving SMS messages on the Bamboo website. If you opt-out of receiving SMS messages, you may not be able to use certain Service. You may opt-in to receive email promotions from us. If after you opt-in to receive emails and do not want to receive marketing emails from us, click the unsubscribe link in the footer of such emails.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have the right to ask to make an access and deletion request. Bamboo will not discriminate against you for exercising these rights, but we may offer financial incentives to those who opt-in to our collection of personal information.
A. Access Request. You may make up to two requests per year for information as to:
i. The categories of personal information that we’ve collected about you, or shared with a service provider or partner for a business or commercial purpose;
ii. The sources from which we collected such information;
iii. The business or commercial purpose for collecting that personal information.
iv. The specific pieces of personal information we have collected about you.
B. Deletion Request. You may request that we delete the Personal Information that we’ve collected from or about you. If we cannot delete all of your information, we will let you know the reason why, such as if we need to continue to provide you with loyalty rewards, or for an internal business or legal reason.
D. Further to the “Information Disclosure” section, over the last 12 months, Bamboo has collected and shared for a business or commercial purpose the following categories of personal information:
i. Identifiers/Contact Information: These include your name, postal and email address, phone number, and unique identifiers that may identify your device or browser but not you by name.
ii. Commercial/Transactional Information: Your transaction and usage history, payment card information, and which Rewards Providers you visit.
iii. Internet/Electronic Activity: Your geolocation information, IP address, web/app browsing, and search history related to our Service, and
information regarding your interaction(s) with the Service or our advertising
unsolicited submissions. All such unsolicited information shall be deemed non-confidential, and Bamboo shall be free to reproduce, use, disclose, distribute and exploit it without limitation or attribution.
A. Children: Bamboo does not direct the Service to, nor does it not knowingly collect personal information from children under the age of 13 If we learn that a child under the age of 13 has provided personally identifiable information to Bamboo through the Service, we will endeavor to delete that information from our databases.
ACCESS TO INFORMATION; CONTACTING US